IT Helpdesk Specialist

Ichor Systems, Inc.


Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
Key Responsibilities

 JOB DESCRIPTION

  • Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
  • Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
  • Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
  • Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
  • Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
  • Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
  • Perform laptop and desktop imaging, configuration, deployment, and ongoing support.
  • Other duties may be assigned as business needs evolve.


Knowledge, Skills, And Abilities

  • Strong expertise in supporting end-user applications and desktop hardware, with a demonstrated track record in system imaging, upgrades, and hardware repairs.
  • Foundational understanding of WAN, LAN, and wireless networking technologies; experience with Aruba Networks is preferred.
  • Working knowledge of Microsoft Office applications, SharePoint, and endpoint security platforms such as CrowdStrike and Mimecast.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical users.
  • Proven ability to thrive in a fast-paced environment, manage competing priorities, and successfully resolve a high volume of support tickets.
  • High level of accountability, ownership, and self-motivation, with a consistently positive and customer-focused attitude.
  • Strong written and verbal communication skills, with attention to detail and professionalism.
  • Ability to represent IT professionally when interacting with management, employees, vendors, and external partners.
  • Collaborative team player with experience working cross-functionally and an interest in supporting third-party systems and technologies.
  • Demonstrated ability to provide both internal and external customer support, including clearly explaining technical concepts to non-technical audiences.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Country HSE Specialist

Blue Water Shipping, Shah Alam
10 hours ago
Job OverviewWe are seeking a highly motivated, proactive and dedicated Country HSE Specialist to our HSE team. This role is based in Johor Bahru, Malaysia and will be responsible for ensuring compliance with company standards and regulatory requirements while fostering a strong culture of safety, sustainability and continuous improvement across the organization.Your RoleAct as the local HSE expert, ensuring compliance...

Credit Control Executive

Atlas Copco Group, Shah Alam
4 days ago
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. We are looking for an experienced Credit Controller to join our KL Hub team in Shah Alam,...

Warehouse Operation Executive

Körber, Shah Alam
4 days ago
In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023Your Role In Our TeamAnalyze production forecasts, customer demand, and inbound shipment schedules to determine warehouse resource requirements & utilizationCoordinate warehouse activities during production ramp-up, slowsdown, and peak demand periodsMonitor daily, weekly, and monthly warehouse performance metrics, identify performance gap and operational bottleneck and implement mitigation plans before impacting productionCollect, validate, and...