Join a Global Crypto Platform as a Japanese Customer Support Representative
Velenosi & Meredith Consulting
Date: 1 day ago
City: Malacca
Contract type: Full time
Location: Kuala Lumpur, Malaysia | Hybrid (On-site + Remote Night Shifts)
Start Date: June 2026 or later
What Is a Customer Support Representative (Crypto Platform)
A Customer Support Representative assists users of a global crypto trading platform through live chat and email support in Japanese and English. This role is ideal for professionals passionate about fintech, crypto markets, and delivering excellent customer experiences in a fast-paced international environment.
Key Responsibilities
LinkedIn: www.linkedin.com/in/dylan-a78965140
Start Date: June 2026 or later
What Is a Customer Support Representative (Crypto Platform)
A Customer Support Representative assists users of a global crypto trading platform through live chat and email support in Japanese and English. This role is ideal for professionals passionate about fintech, crypto markets, and delivering excellent customer experiences in a fast-paced international environment.
Key Responsibilities
- Provide customer support via live chat and email in Japanese and English
- Deliver efficient, accurate, and high-quality support experiences
- Assist users with inquiries, complaints, and platform-related issues
- Stay updated on crypto market trends, platform products, and services
- Identify operational risks or discrepancies and escalate when necessary
- Provide constructive customer feedback and improvement suggestions to management
- Contribute to operational excellence and continuous process improvement
- Japanese proficiency: C1 level or higher
- Strong English communication skills (B2–C1)
- 2–4 years of customer service experience preferred (Live Chat & Email support)
- Experience in fintech, financial services, trading platforms, or crypto is an advantage
- Strong analytical and numerical skills with attention to detail
- Educational background in Finance, Economics, Business, Mathematics, STEM, or related fields preferred
- Comfortable working rotational shifts, including weekends and public holidays
- Team player with a professional and customer-focused attitude
- 5-day rotational shifts
- 8am–5pm / 4pm–1am / 12am–9am
- Hybrid model
- On-site during day shifts
- Remote work during night shifts
- Office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
- Legal work authorization in Malaysia required
- Gross salary: MYR 3500 - 4000
- Language allowance: MYR 1275
- Transportation & Night Shift allowance: MYR 200
- Social benefit fund: MYR 100
- International fintech and crypto work environment
- Career growth opportunities within a rapidly growing industry
LinkedIn: www.linkedin.com/in/dylan-a78965140
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