Junior Executive, Retail (Support)

The Junior Executive, Retail (Support) is responsible for overseeing daily retail operations across West Malaysia, ensuring operational efficiency, resolving issues, and coordinating with cross-functional teams. The role also supports retail expansion, develops SOPs, analyzes operational performance, and drives continuous process improvements to enhance service quality and productivity

Job Responsibility

• Lead and guide Retail Operations team for West Malaysia
• Manage and monitor daily operations of Retail operations for West Malaysia.
• Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
• Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
• Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
• Develop and test new operational processes on new services.
• Pivotal roles in any Retail expansion projects in West Malaysia
• Supporting roles in any new projects involving the Retail team.
• Develop Standard Operating Procedures (SOP) for any Retail team-related process

Requirements

• Bachelor’s degree in Logistics or Business (Preferred)
• Minimum 2 years’ experience in logistics management or coordination.
• Proficiency in Microsoft Office programs especially in Excel and Google Drives.
• Personable and a good communicator in both written & oral English. Other language skills will be a plus.
• Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible
• A strong sense of ownership in his/her roles and scopes