Manager Operations

Job Description

• Process Management - Manage timely completion of operational processes and strict adherence to controls to maintain target service levels.
• Operational Governance - Reviewing process procedures periodically. Develop & implement comprehensive operating procedures that ensure the accuracy, timeliness and completeness of all processes.
• Develop & implement comprehensive operating procedures that ensure the accuracy, timeliness and completeness of all processes.
• Technical Oversight - Ensure technical quality, system or architecture decisions, and best practices in process are maintained. Stay current with relevant technologies and industry trends.
• Project Management & Delivery - Oversee project timelines, resource allocation and monitor progress and remove blockers to ensure on-time delivery.
• Continuous Process Improvement – Drive and track automation initiatives to streamline operations. Proactive in identifying process improvement opportunities and execute the implementation.
• Audit & Governance - Lead technical responses to internal/external audits (e.g., PWC/SOX) and implement corrective actions. Maintain technical documentation, access logs, and change records for audit trails.
• Stakeholder Collaboration - Work closely with business units, compliance, and security teams to align technology initiatives with organizational objectives.
• Risk & Compliance - Ensure systems adhere to financial regulations and RBC’s internal policies.
  
  

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-20

Application Deadline:

2026-07-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.