MST Operations Executive

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products.

At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.

Main Accountabilities

• Lead and supervise MST operations team in executing daily terminal activities including tanker loading, vessel unloading, tank farm operations, and monitoring of operational parameters to ensure safe, compliant, and efficient operations.
• Serve as Alternate Loading Master during vessel unloading operations at Johor Port jetty and coordinate ship-to-shore transfer activities in compliance with port regulations and safety requirements.
• Act as On-Scene Commander during emergency situations and assume Incident Controller responsibilities in the absence of the MST Operations Manager to ensure effective emergency response coordination and site control.
• Lead troubleshooting and resolution of operational and process deviations involving tanker loading systems, tank farm operations, and DCS monitoring to maintain operational stability and reliability.
• Act as Permit Issuer for MST, administer Permit to Work and LOTO systems, and conduct process confirmation to ensure all operational and maintenance activities are executed in full compliance with SOP, risk controls, and SHEMS requirements.
• Plan and coordinate manpower arrangement for operations and maintenance support activities to ensure optimal resource utilization and safe execution of work activities.
• Control and monitor technician overtime to ensure compliance with labour law requirements, and lead initiatives to optimize and reduce overtime cost without compromising operational readiness.
• Review and verify technician overtime records for accuracy and compliance prior approval by MST Operations Manager.
• Supervise terminal technician workforce planning including shift scheduling, competency development, training coordination, and process confirmation to ensure operational discipline and SHEMS compliance.
• Participate in operational problem solving and improvement reviews including Management of Change (MoC) and Permit to Work (PTW) effectiveness reviews.
• Support development, review, and revision of operational procedures, SOPs, and work instructions.
• Participate in SHEMS audits as auditee, take ownership of operation-related findings, and support MST Operations Manager in tracking and closing audit and compliance actions.
• Coordinate daily lifting plans with Supply Planning, act as alternate liaison with Johor Port and third-party terminals, and support operational coordination with internal and external stakeholders.
• Oversee product movement verification and support SAP inventory reconciliation and month-end stock verification
• Facilitate operations meetings, action tracking, and ensure closure of operational follow-ups and administrative requirements.
  
  

Expected Deliverable

• Safe, compliant, and reliable MST operations through consistent oversight of tanker loading, vessel unloading, and tank farm activities in accordance with Synthomer SHE principles, Golden Rules, and SHEMS requirements.
• Reliable execution of marine and road transfer operations through effective operational readiness, coordination with Johor Port, Supply Planning, and relevant stakeholders to achieve agreed product lifting commitments.
• Strong operational risk control and safety performance through strict implementation of Permit to Work and LOTO systems, and continuous assurance of critical safety barriers and operational controls.
• High level of operational discipline and competency within the operations team through structured supervision, competency development, and consistent adherence to approved operating procedures.
• Effective site emergency response capability through timely leadership as On-Scene Commander and assumption of Incident Controller responsibilities when required, ensuring controlled incident management and escalation.
• Continuous improvement of terminal operational performance through proactive identification of deviations, support of corrective action closure, and contribution to operational efficiency and safety improvements.
  
  

Global Benefits Overview

• Competitive, market-aligned compensation
• Discretionary global bonus scheme
• Discretionary Long-Term Incentive Plan (LTIP) – for senior positions
• Company car or car allowance – varies by region and role
• Healthcare – tailored to regional locations
• Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
• Working options – flexibility where it matters, based on role and business needs
• Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
• Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
• Retirement / pension contributions – plans vary by country
• Culture of Inclusion – where everyone can thrive
• Performance culture, global reward & recognition programmes