[OHSG] Customer Support-Associate (Customer Service)

About OMRON

Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us!

About OMRON Healthcare Business

Committed to advance health and empower people worldwide to live life to the fullest, OMRON Healthcare is a global leader in the field of clinically proven, innovative medical equipment for home health monitoring and treatment.

Aiming to realize its vision “Going for Zero, Preventive Care for the Health of Society”, the company develops products and services for cardiovascular condition management, remote patient monitoring, respiratory care, and pain therapy devices. These help healthcare professionals and patients to reduce cerebro- cardiovascular events, aggravation of respiratory diseases and restrictions due to chronic pain.

Short Description

Job Responsibilities

The Associate - Customer Service provides support in basic device checks, troubleshooting, sales and after-sales at designated sevrice point in the assigned country, aiming to deliver effective and efficient customer support and achieve high end-user satisfaction.

• Product Support
• Conduct basic device and performance checks on customers' units at designated Service stations. Ensure all products are handled in line with documental procedures and standard operating guidelines.
• Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
• Maintain strong knowledge of the company's products to confidently assist customers with device or app usage.
• Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction,
• Enquiry Handling and Customer Satisfaction
• Attend to customer enquiries at the service point in a professional and timely manner.
• Support the team in meeting service level agreements (SLAs) and ensuring high service quality.
• Sales Promotion
• Help execute sales and promotional programs that support the company's overall sales goals.
  
  

Job Requirements

• Certificates/Diploma in electrical engineering / computer engineering
• Minimum 2 years of experience in Customer Service, or related field
• Some hands-on technical knowledge or experience will be advantageous
• Ability to connect with end customers & promote products