Operations Assistant - Sea Freight Export (Shah Alam)

Job Title: Operations Assistant, Sea Freight Export

Employer: Synergy Staffing Sdn. Bhd. 201301016717 (1046550-A)

Client/Work Location: No. 2 Block B, Jalan Bumbung U8/90, Taman Perindustrian Bukit Jelutong, 40150 Shah Alam, Selangor, Malaysia

Contract Duration: 6 months (Renewable based on client's demand and evaluation)

Working Hours: Monday - Friday (9am - 6pm)

Job Overview

We are looking for an Operations Assistant, Sea Freight Export to perform proactive and comprehensive services to customers relating to all functions of ocean freight export. This includes shipment arrangement and communicating with related team members, shippers, vendors, and network offices within set performance standards to achieve operational excellence and total customer satisfaction.

Key Responsibilities:

• Respond and coordinate enquiries, bookings, and document requests on sea freight shipments from external and internal stakeholders via emails, telephones, or fax
• Register shipments into the forwarding system on time, accurately, and in accordance with compliance and SOP
• Update all required internal and external systems with correct shipment data in a timely manner
• Create, submit, follow up, coordinate, and communicate shipment information with stakeholders (subcontractors, shipping lines, shipping agents, freight forwarders, customers, and overseas offices) from booking through to Bill of Lading, cartage advice, advance manifest submission, costing, invoicing, release of Bill of Lading, and receipt of Proof of Delivery
• Verify the completeness and accuracy of all forwarding documents including Bill of Lading, Master Bill of Lading, shipping certificate, advance manifest, and SOLAS/VGM submission
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with carrier approval where necessary
• Work and monitor permit declaration activity with permit declaration vendor
• Follow cargo/shipment irregularity handling procedures and escalate impediments to direct reporting manager
• Adhere to customer-specific SOPs and global standard processes/procedures
• Communicate all cargo-related incidents to customer service (short shipment, damages, misrouted, missed vessel)
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other offices
• Send pre-alerts of shipments to relevant stakeholders upon vessel departure
• Ensure timely invoicing of shipments as per company KPI and release invoices with supporting documents
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices
• Handle disputes and queries from customers and overseas offices on billing matters
• Monitor and update sales personnel on the validity date of all customers' quotations

Qualifications:

• At least 1 year of working experience in sea freight or freight forwarding industry (preferred)
• Proficient in MS Excel, Word, PowerPoint, and Email
• Open to all genders

Salary: Up to RM 3,700 (depending on experience)

Annual Leave: 8 days

How to Apply: Email / WhatsApp to us at +601167640910 / +60 16-297 9164 your resume along with this job post screenshot.