Outlet - Sales Associate ( Mitsui , KLIA)

Responsibilities

Demonstrate and explain products, methods, or services in order to persuade customers to purchase products

Identify interested and qualified customers and provide them with additional brand and product information

Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products

Deliver sell-through to meet personal sales targets

Perform up-sell and cross-sell should opportunities arise

Ensure records of sale via the point-of-sale system

Replenish shelves with products and ensure adherence to visual merchandising guidelines

Perform general housekeeping - keep areas neat while working, and return items to correct locations

Provide excellent service to customers and vendors

Perform stock check and stock count on a periodic basis, or as instructed

Execute visual merchandising guidelines

Observe punctuality and proper grooming standards

Ensure security of store environment and report breach, where necessary

Attend to customers 'feedback/complaint and escalate, where necessary

Results

Maintain professional image as brand ambassador to create positive lasting impression

Achieve assigned individual sales target and personal development objectives

Swift response to customers’ needs

Highly motivated, professional and effective team member

Excellent customer service management

Essential Knowledge

Educated to SPM level

Fluent in English and Bahasa Malaysia, Mandarin would be a plus

Basic knowledge of retail operating environment

Retail management and store operation

Footwear Industry

Basic visual merchandising

Housekeeping

Technical Skills

Basic knowledge in Microsoft Office Suite – Words, Excel

Basic knowledge in operating point-of-sale system / cashiering system

Basic product awareness

Ability to engage general consumers

Good communication skills

Ability to escalate issues, where necessary

Self-disciplined

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