Product Expert

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

How will you CONTRIBUTE and GROW?

1. Requirement Elicitation and Gathering

• Conducting requirement gathering: Meeting with stakeholders (managers, business users, BPO) to uncover what they actually need a system or process to do.

• Defining the Scope: Clearly outlining what is included in a project and Demands,

• Perform an impact analysis: identify the modules impacted by the new demand/project

• Collaborate with UX experts : prepare wireframes/mock up screens

2. Data and Process Analysis

• Process Mapping: Analyzing current business processes ("As-Is") and designing improved workflows ("To-Be").

• Gap Analysis: Identifying the missing pieces between the current state of a business process and the desired future state.

3. Documentation

• Creating Key Documents: Writing detailed Functional Requirement Documents (FRDs).

• Writing User Stories: In Agile environments, translating requirements into user stories and acceptance criteria for developers

• Maintaining Records: Ensuring all project demands, changes, and decisions are thoroughly documented and organized.

4. Stakeholder Communication

• Acting as a Translator: Converting business jargon into technical requirements for developers, and explaining technical limitations or timelines to business leaders in plain English.

• Managing Expectations: Keeping stakeholders updated on project progress, risks, and roadblocks.

5. Testing and Implementation

• User Acceptance Testing (UAT): Coordinating and overseeing UAT to ensure the final product actually solves the business problem it was designed to fix.

• Training & Support: Creating user manuals and training staff on how to use the new system, software, or process.

Are you a MATCH?

• Bachelor or Master’s degree in engineering/ supply chain/CRM/e-commerce,

• At least 8 years of IT work experience with a broad range of exposure to various technical environments & business applications

• Good business process knowledge with strong ability to analyse the business needs and translate them into Functional/Technical specifications

• Ability to convert the business requirements into technical solution.

• Strong communication skills to influence multiple business users.

• Analytical thinking and problem solving

• Being detail-oriented and capable of delivering a high level of accuracy

• Organizational skills and strong team player

• Stakeholder engagement

• Fair understanding of cloud services, networks, databases and other technology

#LI-ML1

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.