Regional Senior Supervisor

585781

Kuala Lumpur, MY

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Regional Senior Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Job Purpose:
The primary purpose of the Customer Business Solutions roles is to act as a strategic partner to clients, understanding their unique business needs and delivering standard/tailored business solutions that optimize their supply chain performance. The roles achieve this by leading the business design, IT requirements, testing, training, deployment and support of 4PL Business Solutions. This Senior Supervisor role leads a team of CBS Professionals.

Key Accountability:
Pre-Sales:

• Educate Sales/BD/SD about Business Solutions and the IT landscape
• Promote standard solutions, our interfacing capabilities, and 4PL platform benefits
• Support Business Development (BD) and Solution Design (SD) teams to build tender responses with appropriate Business Solutions and deliver demonstrations to customers

Solution Implementation:

• Write the detailed Business Solution Requirements (BSR) document and validate it with stakeholders
• Lead business-owned configuration, access management, master data management and automation
• Coordinate IT-owned development (including customer EDI and internal IT developments)
• Configure standard reports/dashboards and create customer reports/dashboards (when required)
• Ensure 4PL Operations have standard tools for them to monitor/manage their Data Quality (DQ)
• Support BPE’s ownership of the SOP/WI

Roll-Out:

• Co-ordinate User Acceptance Testing (UAT) with IT and 4PL Operations
• Deliver technical training to 4PL Operations to use Business Solutions
• Deliver technical training to 4PL Clients and other external users to use Business Solutions

Run:

• Provide support Business Solutions and escalate IT-owned issues to IT Support
• Participate in Client QBRs, own the CBS Client Roadmap jointly with the Contract Manager

Continuous Improvement:

• Support BPE’s ownership of the Contract Change Control process
• Own IT Change Requests and User Stories
• Ensure that changes to the CBS Client Roadmap are only made by a structured process
• Capture cross-client challenges and participate in Innovation/Transformation projects

Knowledge, Experience & Skills

Education & Qualifications

Equivalent of a Bachelor’s degree in business management, Logistics or Supply Chain Management.
Project management knowledge/certificate

Experience

Global Transportation and Freight Forwarding ( > 5 years)
Proven track record in customer relationship management and business development
Familiarity with freight forwarding operations, customs and documentation processes
Strong experience with supply chain software and tools, including TMS (Transportation Management Systems)
Proficient in data analysis, reporting, solutions designs and system mappings

Specialist Knowledge & Skills

Exceptional aptitude, ability to quickly understand customer’s internal and external supply chain processes, policies & systems with ability to apply and further expand CEVA operating capabilities
Broad, enterprise-wide view of the business within depth understanding of business strategy, operating processes and capabilities, business process standardization, enabling technologies, and governance
Good/Very good at MS Office Suites – Excel, Word, Visio and PowerPoint

Interpersonal & Communication Skills

Strong leadership and coordination skill
Communicates frequently and encourage 2 way engagement
Strong situational analysis and decision making abilities with ability to quickly solve problems
Exceptional communication skills and the ability to communicate appropriately with all levels of the organization; this includes written and verbal communications as well as visualizations
Influences others in a pragmatic way to make decisions and take actions aimed at achieving common objectives that ultimately benefit the entire enterprise
Invests in own development - continuous learning
Displays integrity at all times

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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