Residences Concierge Lead

POSITION SUMMARY

Maintain the highest level of safety, security and hospitality to our Residence owners. Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz-Carlton Standard Operating procedure Manual. Respond to Residence owners’ requests for information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence Owners’ about vendors, surrounding area amenities, special events and activities. Answer, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Valet, Engineering, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby ambassador tasks. Review shift logs/daily and maintain that all Residence owners are logged in systems.

Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations. Assist management in scheduling, training, evaluating, motivating and coaching employees. Report accidents, injuries, Residence owners’ incidents and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners according to company standards, anticipate and address Residence owners’ needs, assist individuals with disabilities, and thank Residence owners with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Adhere to the highest standards of The Ritz-Carlton service excellence. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

在全球百余家备受认可的丽思卡尔顿酒店中，每位员工都力争为宾客缔造历久弥新的非凡体验－恒久隽永，难以忘怀。全球各地的酒店英才在此汇聚，匠心呈献终生难忘的珍贵时光，我们深信，创意灵感、贴心关怀和将心比心是我们走向成功的核心所在。