Retail Assistant Store Manager

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Job Summary**

The Executive of Maxis Center is responsible for delivering exceptional customer service, managing daily center operations, and achieving sales targets for Maxis products and services. This role acts as the primary point of contact for customers, resolving inquiries, providing solutions, and ensuring a positive brand experience.

Job Responsibilities**

• Greet and assist customers in a friendly, professional, and efficient manner.
• Process new subscriptions, upgrades, and changes to Maxis mobile and home broadband plans.
• Handle customer inquiries, complaints, and service requests promptly and effectively.
• Educate customers on Maxis products, services, and promotions, identifying opportunities for upselling and cross-selling.
• Achieve individual and team sales targets for subscriptions, devices, and value-added services.
• Manage cash and cashless transactions accurately and securely, adhering to company policies.
• Maintain an organized and presentable Maxis Center environment.
• Troubleshoot basic technical issues related to Maxis services and devices.
• Collaborate with team members to ensure smooth center operations and knowledge sharing.
• Stay updated on new Maxis products, services, and promotions through continuous learning.
• Adhere to all company policies, procedures, and service standards.

Job Qualifications**

• Minimum of a SPM/STPM qualification or equivalent.
• Proven experience in a customer service or sales-oriented role, preferably within the telecommunications industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Strong problem-solving abilities and a customer-centric approach.
• Results-oriented with a proven track record of achieving sales targets.
• Proficiency in using point-of-sale systems and basic computer applications.
• Ability to work flexible hours, including weekends and public holidays.
• Fluency in Bahasa Malaysia and English; proficiency in other local dialects is an added advantage.
• High level of integrity and professionalism.
• Ability to work effectively both independently and as part of a team.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.