Road Logistics Customer Care & Operations Specialist - City Zone Express

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Road Logistics Customer Care & Operations Specialist is responsible for managing Trucking coordinatio, custom clearance coordination and DagangTek submission.

How you create impact

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success.
• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience.
  
  

What we would like you to bring

• Minimum Diploma
• Strong communication and interpersonal skills.
• Able to communicate in English and Malay.
• Ability to handle multiple tasks and manage priorities.
• Proficient in Microsoft Office
• Problem-solving and conflict resolution skills.
  
  

Location either be based in Johor or Penang:

Penang Office : 118, Jalan Perusahaan, Bukit Tengah, 14000 Simpang Ampat, Pulau Pinang, Malaysia

Johor Office: No 153, Jalan Ekoperniagaan 5, Taman Ekoperniagaan 2 , Senai Airport City 81400 Senai , Johor

What's in it for you

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.