SALES COORDINATOR - MALAYSIA

Balchem Corporation


Date: 5 hours ago
City: Klang
Contract type: Full time
This role will responsible for overseeing and enhancing customer service operations and logistics planning, using ERP systems (D365) for managing logistics and customer service processes. It is envisioned that this role will ensure optimum customer satisfaction level, in balance with smooth and efficient production and logistic operation.

Main Task

1.0 Customer Service

  • Primary contact point for customers (internal & external), transporter and freight forwarder
  • Develop and maintain strong relationships with customers, vendors, and logistics partners.
  • Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
  • Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations.
  • Address inquiries, resolve issues, and provide information in a timely and professional manner.
  • Collaborate with internal teams, including Production, Quality, Finance to ensure seamless service delivery.
  • Analyze and report customer service metrics, identifying areas for improvement and implementing solutions.
  • Handle customer complaints and returns, ensuring swift resolution and customer satisfaction.


2.0 Logistic Planning

  • Plan, coordinate and optimize logistics planning, including shipment schedules, certain inventory management, and distribution processes.
  • Utilize and maintain logistics and customer service systems to track orders, manage customer interactions, and streamline operations.
  • Monitor inventory levels and coordinate with warehouse team to ensure optimal stock levels, replenishment, asset turnaround
  • Analyze and report on logistics performance and customer service metrics, identifying areas for improvement and implementing solutions.


3.0 Operation

  • Support implementation of new technologies, processes and their updates/upgrades
  • Organize, store and manage commercial documents (hardcopy and softcopies)
  • Support audit (internal & external) processes in terms of document compilation, preparation and possibly presentation.


Experience Requirements

  • Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment.
  • Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Strong problem-solving abilities, detail-oriented, able to work under pressure
  • Ability to work, both independently and work collaboratively as part of a team, in multi-cultural, regional environment.
  • Strong organizational and multitasking abilities.
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.


Skill Requirements

  • Proficient in Bahasa Malaysia, English and Mandarin
  • Proficient in MS Word, Excel, Outlook, Powerpoint
  • INCOTERMs, Import-Export documentation and process flow
  • Experience in using corporate resource planning tool, Microsoft D365 is preferred


Interpersonal

  • Pleasant & eloquent
  • Independent
  • Resourceful
  • Collaborative
  • Eager learner
  • Problem solver
  • Careful, detail oriented

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Warehouse Manager

SLB, Klang
4 days ago
The Manager ensures a safe, efficient and accurate Materials Management operation, overseeing Warehouse activities including the management of inventory replenishment, movement, and control. Through developing strategies to improve efficiency and performance, the Materials Manager ensure operational service levels while keeping optimized inventory levels. The Materials Manager ensures the highest levels of inventory accuracy and ensures that all compliance and Operations...

Quality Engineer

Neways Electronics International NV, Klang
5 days ago
At Neways, we blend high-tech solutions with a human touch. Together we connect sustainable innovations that create meaningful change. Join our team of smart thinkers and makers and make a difference in people’s lives all around the world.This is how you make an impactAs a Quality Engineer, you are responsible for safeguarding and continuously improving product quality throughout our manufacturing...

Maintenance Technician

Scania Malaysia, Klang
1 week ago
Role SummaryInstalls, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers...