Senior Associate - Customer Data Management (Contract)

DHL Express


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
PRIVATE AND CONFIDENTIAL

Job Description


  • To ensure all CMF requests received from Business Partners are completed.
  • To ensure all Tariff requests received from Business Partners are completed.
  • To ensure System update such as reference data , fuel surcharge, RARG received from Business Partners , Area or Regional office are completed.
  • To ensure all CMF mass updates are completed To support GPI and SPA updates.
  • Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
  • Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
  • To work on own initiative, under pressure and according to prescribed deadlines Contribute to achieve team KPI Ensure timely update, implementation and compliance with all SOPs and ICF.


Qualifications


  • Fresh graduates are welcome to apply.
  • Proficient in English (verbal and written).
  • Candidate must possess at least a Diploma or Degree.
  • Knowledge in Billing and Business processes is preferable.
  • Good Knowledge of MS Office including strong command on MS Excel.
  • Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job.

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