Senior Executive – Crewing, Visas & Work Permits

Job Description

Senior Executive – Crewing & Work Permits

Location: Kelana Jaya, Petaling Jaya HQ, Malaysia

Join GAC and support global crew mobility

Are you a detail-oriented professional with experience in crewing, immigration, visa processing or ship agency operations? Do you enjoy coordinating with multiple stakeholders and ensuring smooth crew movements across international borders? If you're passionate about supporting the maritime industry and delivering excellent customer service, you could be the person we’re looking for to join the GAC team in Malaysia.

The Role

If appointed, you will be responsible for managing crew changes, work permits, visas and immigration-related matters for vessel operators and ship owners. You will work closely with government authorities, embassies, customers and internal teams to ensure timely processing, compliance and seamless service delivery.

Key Responsibilities Include

• Managing and processing visas, work permits and immigration applications for crew members.
• Coordinating crew changes, crew arrivals, departures, hotel arrangements and transportation requirements.
• Liaising with immigration authorities, government agencies, embassies and other stakeholders to secure timely approvals.
• Preparing, reviewing and maintaining accurate documentation and records related to crew movements and permit applications.
• Monitoring the progress of applications and providing timely updates to customers and internal stakeholders.
• Resolving permit, visa and documentation issues to minimize operational delays.
• Supporting customer relationships and acting as a key point of contact for crewing and immigration matters.
• Preparing invoices, maintaining billing records and ensuring timely job closure and reconciliation.
• Generating operational and management reports relating to crewing, visas and work permit activities.
• Supporting commercial initiatives and identifying opportunities to expand customer relationships and services.
  
  

Why join GAC?

As a GAC Employee, You Will

• Become part of the GAC global community, where people are valued for who they are, not just their job title.
• Work within a multinational organization in a dynamic and professional maritime environment.
• Gain exposure to international shipping operations, crew changes and immigration processes.
• Build relationships with global ship owners, vessel operators, government authorities and maritime professionals.
• Benefit from structured training and development programmes.
• Enjoy competitive salary and benefits.
  
  

Benefits

• Attractive remuneration package
• Performance bonus
• Comprehensive medical coverage (inpatient coverage extends to employee, spouse and children; outpatient coverage for employee only)
• Health screening programme
• Parking subsidy
• Flexible working arrangements
• Mental wellness programme
• Flexible benefits (dental, car maintenance, gym expenses)
• Career growth opportunities
• Continuous training and development
• Festival celebrations and employee engagement activities
  
  

Job Requirements

What we're looking for:

Qualifications & Experience

• Diploma or Degree in Business Administration, Maritime Studies, Logistics, Human Resources or related disciplines.
• At least 3 years’ experience in shipping agency operations, crewing, immigration services, work permit processing or a related industry.
• Experience handling crew changes, visa applications, work permits and immigration documentation.
• Hands-on experience managing ESD (Expatriate Services Division) and PVP (Professional Visit Pass) applications and processes.
• Familiarity with maritime operations and government regulatory requirements will be considered an advantage.
  
  

Skills & Attributes

• Strong communication, coordination and stakeholder management skills.
• Proficiency in Microsoft Office applications.
• Excellent organizational skills.
• Strong attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer service orientation.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Professional, proactive and committed to delivering high-quality service.
  
  

If you think you have what it takes to become part of our team, we look forward to receiving your application.

Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. Always apply through our official channels on https://career.gac.com/ or our LinkedIn listing.