Senior Manager, Business Development IP, MY & SG (CHRIS_155896-29316)

Job Duties:

• Business Development & Market Expansion

• Lead the overall business development strategy and execution for Industrial Projects across Singapore and Malaysia.
• Identify, assess, and pursue new business opportunities, with a strong focus on market penetration and expansion in target sectors.
• Analyze market trends, competitor positioning, and customer needs to develop actionable growth strategies.
• Customer Acquisition & Relationship Management

• Build, develop, and maintain strong strategic relationships with key customers, stakeholders, and decision-makers.
• Drive long-term partnerships by understanding customer business objectives and aligning solutions to meet their needs.
• Act as the senior point of contact for key accounts, ensuring high levels of customer satisfaction, retention, and account growth.
• Manage and resolve customer escalations effectively, ensuring service recovery and long-term trust.
• Sales Pipeline & Revenue Growth

• Lead pipeline development by identifying, qualifying, and converting opportunities into sustainable revenue streams.
• Develop and execute sales strategies to achieve and exceed business targets.
• Monitor pipeline performance, forecasting accuracy, and conversion rates to ensure consistent business growth.
• Commercial & Contract Management

• Lead commercial negotiations, including pricing strategies, contract terms, and risk management.
• Structure competitive and profitable solutions aligned with organizational objectives.
• Oversee end-to-end contract management, ensuring compliance and effective execution.
• Cross-Functional & Regional Collaboration

• Collaborate closely with regional and global teams to align on project opportunities, strategies, and execution plans.
• Work in close partnership with Industrial Projects (IP) DHL network offices to leverage global capabilities and expertise.
• Coordinate with operations, engineering, and solution design teams to deliver integrated logistics solutions.
• Project & Solution Leadership

• Oversee the development and delivery of complex logistics solutions, including Out-of-Gauge (OOG), breakbulk, charter, and multimodal transport.
• Ensure solutions are innovative, cost-effective, and aligned with customer requirements.
• Drive continuous improvement in project delivery efficiency, productivity, and service quality.
• Team Leadership & Capability Building

• Lead, mentor, and develop the Industrial Projects Business Development teams in Malaysia and Singapore.
• Build a high-performance, results-driven culture with strong commercial acumen.
• Provide coaching, guidance, and development opportunities to enhance team capabilities and performance.
• Innovation & Service Development

• Identify opportunities to introduce new service offerings and value-added solutions tailored to market needs.
• Drive innovation initiatives to enhance customer experience and differentiate the business in the market.

Qualifications & Experience

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, Engineering, or related field (MBA is an advantage).
• Minimum 10 years of experience in business development, with strong exposure to industrial projects logistics.
• Proven track record in managing large-scale, complex logistics solutions (e.g., OOG, breakbulk, chartering, multimodal transport).
• Strong commercial acumen with demonstrated success in sales, negotiation, and contract management.
• Experience handling MNC accounts and working within a matrix organization.
• Proven leadership experience with the ability to manage and develop high-performing teams.
• Strong network and market knowledge in Singapore & Malaysia logistics and industrial sectors.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to manage customer escalations and deliver solutions under pressure.
• Strategic thinker with strong analytical and problem-solving capabilities.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.