Senior Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Formulate and lead the on-site team day to day operational management, team management and vendor management. The role will assume overall responsibilities for site facility management (operation & Maintenance), finance, HSE management and procurement & vendor management. To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business-Critical failures. To provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the client’s facilities strictly adhere to client and JLL’s policies and procedures. Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyze, rectify and report improvements. Must be Certified Data Centre Professional.

Facility Management (Operation & Maintenance)

• To implement operation related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program and helpdesk management. Minimizing the risk of plant failure.
• Competent and experienced in maintenance and operations of data center and/or critical environment space.
• Responsible in managing both hard service and soft service operation. To ensure all agreed procedures and standards are implemented.
• Overall responsibility for all site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Co-ordinate meetings periodically with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations.
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation in accordance with approved Client/JLL procedures.
• Proactively engage stakeholders to ensure that on site Client’s expectations are met.
• Recommend continuous management initiatives and energy management plan. Actively search-out opportunities to achieve better or best results and increase the energy efficiency (PUE – Power Utilization Efficiencies).
• Review existing operations regularly to reduce cost and improve operational standards. Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL.
• Managing ad-hoc related projects. Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Sound interpersonal skills to manage diverse range of service providers and Client representatives. Sound written and oral communication skill. Good presentation skills required for client review meeting.
• Sound computer skills in window-based operating system and possess AutoCAD skill will be advantage.
• Independent and possess leadership qualities.
• Provide services in keeping with client’s cultural and company requirements.
• Be willing to assist & mentor colleagues.
• Contributes via regular feedback, to the overall performance of the delivery team.
• Works towards individual targets, monitor and manages individual and Vendor performance.
• Be able to make difficult decisions and resolve problems or improve operations.
• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Finance Management
• To ensure that the financial processes are being followed including timely financial reporting submission.
• Responsible in vendor financial management – understand vendor scope against SLA/KPI and costing.
• Actively work to ensure that the site financial operations are as per agreed budget/target.
• HSE Management
• To ensure the site provision of safe working environment and compliance to HSE standards.
• Competent in undertaking Job Hazards Analysis (JHA)
• Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site.

Qualifications and Ideal Experiences

• Tertiary Qualifications in a mechanical, electrical or operational engineering discipline. Must be Certified Data Centre Professional
• 6 - 8 years of relevant experience in engineering or critical environment space.
• 2 - 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Critical environment experience within similar sized site or operation.
• Experienced with continuous improvement initiatives, client relationship and preparation of Report
• Hands-on experiences and knowledge in M&E and building related systems, e.g. CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security
• Lead major DC activities during non-office hours where appropriate

Strong verbal and written communication skills, technical writing or business justification.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.