Senior Technical Support Executive

Main Accountabilities

• Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team.
• Keep abreast with market trends and creating innovative formulations.
• Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite.
• Coordinate with principals to support and clarify product technical information requested by the sales team.
• Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team
• Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team.
• Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities.
• Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team
• Record all the lab activities, formulation trials, finalized formulation into CRM.
• Assists and support on communication, knowledge transfer and sharing of best practices across lab and sales team.
• Support sales team to visit customers as and when required.
• Day-to-day responsibility for laboratory operations
• Maintain and support compliant Health and Safety procedures in the laboratory and Samples Department.
• Coordinate and support the handling and arrangement of incoming samples from all principals.
• Assists and support in the re-packing of materials for the Samples Department and review the implementation of procedures
• Manage and cover the duties of the Samples Department during holidays, if and when required.