Service Manager

Ingersoll Rand


Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.

Responsibilities

  • Grow services revenues through service contracts, parts sales, and general maintenance servicing.
  • Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
  • Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
  • Ensure work process comply ESH policies and act as management representative for ESH Committee.
  • Develop and continually improve technical skill of the service team.
  • Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Requirements

  • Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent
  • At least 5-7 years of experience in aftermarket business and/or service role
  • Management experience in aftermarket service operations
  • Experience in rotating equipment, specifically air compressors, is an advantage
  • Team player

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