Site Lead (Senior Facilities Manager / Director)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Find your next move at JLL and build a fulfilling career

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise

Site Lead (Senior Manager / Director) - Integrated Facilities Management (IFM)

About the Account

Our relationship with the Client began in 2009 and has grown into one of JLL’s most strategic Integrated Facilities Management partnerships globally. Today, the account spans more than 16 million square feet across multiple manufacturing and technology campuses in Malaysia, China, India, and Vietnam, supported by over 700 JLL employees and 2,500 dedicated vendor personnel.

JLL delivers a broad spectrum of mission-critical facilities and workplace services including Custodial, Transportation, workplace services, engineering operations, cleanroom support, landscaping, and small construction project management.

The Client is a highly collaborative, data-driven organization committed to continuous improvement, innovation, and operational excellence. Success in this environment requires strong leadership, commercial acumen, disciplined execution, and the ability to influence diverse stakeholders to achieve common goals.

About the Role

The Site Lead is the senior JLL leader responsible for the overall performance, operational excellence, client satisfaction, safety culture, and commercial success of the Kulim Campus, currently comprising approximately 2 million square feet, with planned expansion of an additional 1.2 million square feet over the coming years.

Reporting to the Senior Account Director, the Site Lead serves as JLL’s primary representative for the site and is accountable for ensuring all Integrated Facilities Management services are delivered safely, reliably, and in accordance with contractual commitments and business objectives.

The role requires leadership of a large multidisciplinary organization consisting of site-based teams, vendor partners, and functional managers across Workplace Services, EHS, Projects, Engineering, Procurement, Finance, Space Planning and Operational Excellence. While many of these functional leaders may operate within a matrix structure and not report directly to the Site Lead, the successful candidate must demonstrate the ability to align, influence, and mobilize shared resources toward common site objectives and client outcomes.

The Site Lead acts as a trusted advisor to the Client, driving operational excellence, innovation, workforce engagement, business growth, and continuous improvement while fostering a culture of ownership, accountability, and partnership.

Key Responsibilities

Client Leadership & Strategic Partnership
Serve as the primary leadership interface between JLL and the Client for all site operations.
Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives.
Translate client expectations into actionable site strategies and measurable outcomes.
Use data and analytics to drive decision-making, influence outcomes, and recommend improvements.
Lead governance reviews, business reviews, and executive stakeholder engagements.
Site Leadership & Operational Excellence
Provide overall leadership and direction for all IFM services delivered at the site.
Ensure contractual obligations, service levels, and key performance indicators are consistently achieved or exceeded.
Drive a culture of operational discipline, accountability, ownership, and flawless execution.
Lead site readiness, expansion activities, operational transitions, and growth initiatives supporting future campus development.
Champion best practices and continuous improvement across all service lines.
Matrix Leadership & Cross-Functional Collaboration
Lead through influence in a matrixed environment involving shared functional resources.
Align Workplace Services, EHS, Projects, Finance, Procurement, Space Planning, HR, Engineering, and vendor partners around common site priorities.
Break down organizational silos and ensure effective collaboration across multiple teams and stakeholders.
Drive accountability and delivery regardless of reporting relationships.
Safety, Compliance & Risk Management
Foster a safety-first culture where zero incidents is the expectation.
Ensure compliance with all client requirements, regulatory standards, and JLL governance frameworks.
Lead risk management, business continuity planning, emergency preparedness, and audit readiness initiatives.
Promote a proactive approach to identifying and mitigating operational risks.
Commercial & Financial Leadership
Own site financial performance, including budgeting, forecasting, productivity initiatives, and cost optimization.
Ensure efficient utilization of resources while maintaining exceptional service delivery.
Identify opportunities for value creation, innovation, and business growth.
Support scope expansion, change management, and strategic initiatives that enhance the partnership.
Innovation & Continuous Improvement
Drive technology adoption, automation, digitalization, and operational transformation initiatives.
Promote innovation as a core component of site culture.
Leverage data-driven insights to improve performance, efficiency, sustainability, and customer experience.
Scale successful practices across the broader account where appropriate.
People Leadership
Build, inspire, and develop a high-performing team culture.
Foster strong engagement, collaboration, succession planning, and leadership development.
Create an environment where accountability, inclusion, learning, and continuous improvement thrive.
Develop future leaders and strengthen organizational capability to support long-term growth.

What Success Looks Like

The successful candidate will:
Be recognized by the Client as a trusted and valued partner.
Deliver safe, reliable, and world-class site operations.
Lead effectively through both direct and matrix reporting structures.
Successfully support the site's continued growth and campus expansion.
Drive measurable improvements in operational performance, customer satisfaction, innovation, and cost efficiency.
Build a strong culture of ownership, accountability, and continuous improvement.
Develop a sustainable leadership pipeline and high-performing organization.

Qualifications
Bachelor's Degree in Engineering, Facilities Management, Business Management, or related discipline.
Advanced degree is an advantage.
Minimum 10+ years of leadership experience within Facilities Management, Engineering Operations, Manufacturing Support Services, or Integrated Facilities Management.
Proven experience leading large-scale, complex, and matrixed organizations in multinational environments.
Experience supporting semiconductor, manufacturing, technology, or other mission-critical operations is highly desirable.
Demonstrated success in client relationship management, operational leadership, business growth, and financial stewardship.
Strong leadership, communication, stakeholder management, and influencing skills, with the ability to drive results through teams that may not have direct reporting relationships.

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions insight and imagine where JLL can take you...

Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.