Specialist, Customer Experience (Japanese Speaker)
Klook
Date: 4 hours ago
City: Remote
Contract type: Full time
Remote
What You'll Do
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
- Fresh graduates are encouraged to apply
- Proficient in English / Mandarin and Japanese (both verbal and written).
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays, overnight)
- Possess a problem-solving mindset to proactively find solutions for customer needs
- Strong written and verbal communication skills to communicate clearly and effectively with our customers
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Director, Equity Capital Markets, Investment Banking
CLSA,
Remote
3 days ago
Position Description:The role of Associate Director – Equity Capital Markets, SEA is responsible for preparing materials for origination efforts as well as executing live transactions. These transactions would include deals in the ECM space such as IPOs, placements, preferential offerings, rights issues, etc.Key Areas of Responsibilities:Presenting findings of research and analysis, valuation, investor targeting and engagement, and translating that into...
Senior Market Analyst, Industry Insights & Intelligence
Swift,
Remote
6 days ago
About UsWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better...
QC Inspector 2
Dexcom,
Remote
1 week ago
The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are...
