Specialist, Customer Experience (Japanese Speaker)

Klook


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
What You'll Do

  • Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
  • Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
  • Maintains a positive, empathetic and professional attitude towards customer
  • Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
  • Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
  • Liaises with external vendors and service operators to fulfill booking changes
  • Keeps updated with company procedures and processes
  • Shares customer feedback with relevant departments for further improvements

What You'll Need

  • Fresh graduates are encouraged to apply
  • Proficient in English / Mandarin and Japanese (both verbal and written).
  • Previous experience in customer service is an added advantage
  • Able to work shifts (including weekends, public holidays, overnight)
  • Possess a problem-solving mindset to proactively find solutions for customer needs
  • Strong written and verbal communication skills to communicate clearly and effectively with our customers
  • Good team player to work collaboratively in a team environment
  • Keen attention to detail in completing tasks accurately and thoroughly

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