Sr Technical Lead (Support & Operations)
HCLTech
Date: 9 hours ago
City: Kuala Lumpur
Contract type: Full time
Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Order Management Assistant Manager
Singtel,
Kuala Lumpur
10 hours ago
Date: 11 Jul 2026
Location: Kuala Lumpur, Malaysia
#job-location.job-location-inline { display: inline; }
Company: Singtel Group
Be a part of something BIG!
Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!
Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing...
QA Tester
Virtusa,
Kuala Lumpur
4 days ago
Location: Kuala Lumpur, Kuala Lumpur, Malaysia
Date Posted: 12/06/2026
Job description
Minimum 5-6 years of testing experience Key Skills Priority Strong testing skills on frontend/web-based applications. Optional but highly valued Experience within banking/financial institutions, ideally with AML knowledge. Business-level English proficiency. Proficiency in MS Office. Minimum 1 year of experience with Jira and Zephyr. Familiarity with Agile and Waterfall methodologies....
Intern - Test Automation (Hybrid Work Model)
Quorum Software,
Kuala Lumpur
5 days ago
Intern – Test Automation
Location: Kuala Lumpur, Malaysia (South Tower, The Gardens)
Model of Work: Hybrid
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Quorum Software is the world's largest provider...