Supervisor, Quality
Concentrix
Date: 2 weeks ago
City: Kuala Lumpur
Contract type: Full time
- Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance
- Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client
- Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements
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求职者个人资料
教育和经验要求
高中文凭或高中同等学历 (GED)；6 年厨房、餐饮或相关专业领域工作经验。
或者
在经认可的大学取得烹饪术、酒店和餐厅管理或相关专业的两年制学位；4 年厨房、餐饮或相关专业领域工作经验。
核心工作活动
协助领导酒店厨房运作
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充分了解员工的职位，以便在员工缺勤时履行职责或确定适当的替岗人选。
为下属提供指导和指示，包括设定绩效标准和监督绩效。
利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
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审核人员编制，确保宾客服务、运营需求和财务目标均得以满足。
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制定和实施采购与接收区的指导原则和控制程序。
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参与责任领域的预算流程。
了解并实施品牌的安全标准。
确保满足烹饪标准和责任
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监控生熟食品的质量，确保符合标准。
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