Support Technical Admin
VizFleet
Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
Technical SupportFull-time
Support Technical Admin
Manage technical support operations and system configurations for the Vision platform.
About The Role
The Support Technical Admin will manage technical support operations, system configurations, user access management, and first-level technical troubleshooting for the Vision platform. The role acts as a bridge between operations teams and technical teams to ensure system continuity and user support.
What you'll do
Support Technical Admin
Manage technical support operations and system configurations for the Vision platform.
About The Role
The Support Technical Admin will manage technical support operations, system configurations, user access management, and first-level technical troubleshooting for the Vision platform. The role acts as a bridge between operations teams and technical teams to ensure system continuity and user support.
What you'll do
- Manage user accounts, permissions, and access controls in the system
- Support internal teams with system-related issues and technical troubleshooting
- Monitor application usage, activity logs, and operational alerts
- Assist users with login, access, configuration, and workflow-related issues
- Coordinate with development teams for bug tracking and issue escalation
- Maintain system configuration records and operational documentation
- Support deployment verification and post-release checks when required
- Validate data entries, operational flows, and module-level issues
- Assist in monitoring integrations, GPS tracking, and workflow-related technical issues
- Generate basic operational and technical reports when required
- Ensure proper follow-up and closure of support tickets or incidents
- Maintain system stability through proactive monitoring and coordination
- Basic understanding of application support and administration
- Familiarity with IAM, user permissions, and operational workflows
- Good troubleshooting and coordination skills
- Ability to understand technical issues and communicate clearly with users
- Knowledge of TMS systems is an advantage
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