Technology Analyst - IT Services

Infosys


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
About The Role

Join INFOSYS LIMITED' as a full-time Technology Analyst based in Selangor. In this role, you will be providing high-quality, timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues, implementing new technologies and processes, and ensuring the smooth operation of our clients' IT infrastructure.

Job Scope

What you'll be doing

  • Responsible for maintaining, supporting, and troubleshooting an organization’s core IT infrastructure
  • Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.
  • Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)
  • Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.
  • Responsible for user provisioning which includes onboarding and offboarding processes
  • Provide Level 1/Level 2 technical support for hardware, software and network issues
  • Responsible for Managing and maintaining all the IT assets and inventory and perform periodic checks
  • Support patching cycles, antivirus updates, OS hardening and vulnerability management.
  • Ensure compliance with company IT policies and security standards.
  • Collaborate with local vendors and internal teams to ensure smooth service and operation.

Job Qualifications

  • 2-5 Years of experience in IT support and Infrastructure management
  • Strong working knowledge of Microsoft Windows operating systems and windows server services.
  • Experience with ITSM processes such as incident, problem, and change management
  • Strong knowledge in networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.
  • Basic knowledge in Azure, M365, Intune and virtual environment.
  • Proven ability to diagnose and resolve hardware and software issues efficiently.
  • Familiarity with ISO certification, SOC, ITSMS and basic audit readiness
  • Good problem solving and analytical skills
  • Strong communication and interpersonal skills with a customer-oriented mindset.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Workplace Specialist - IT Support

Mettler Toledo, Petaling Jaya
2 days ago
Workplace Specialist - IT Support Location Petaling Jaya, Selangor, Malaysia Date posted June 25, 2026 Job ID 22487 Our Opening and Your Responsibilities Assist IT Area Manager in executing IT tasks assigned for a specific business units. Assist Local IT in executing routine and repetitive tasks such as contacting and pushing end users in patching, upgrading their computers. Assist Local...

Events Manager

Marriott International, Inc, Petaling Jaya
5 days ago
Additional Information Job Number26075821 Job CategoryEvent Management Location13 Jalan 16/11, Petaling Jaya, Malaysia, Malaysia, 46350 ScheduleFull Time Located Remotely?N Position Type Management JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average...

Health, Safety, Environment (HSE) Intern

Schneider Electric, Petaling Jaya
6 days ago
Job DescriptionIn Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more...