Academy Operations Administrator

Tasks/Aufgaben

To coordinate training logistics, manage class operations, and support daily administrative tasks.

Candidate to support training backend processes. This role involves creating and maintaining training records, updating systems and trackers, issuing training acknowledgements and certificates, and ensuring smooth post-training operations.

Training Registration & Systems Update: Manage back-end registration by updating the Master List, TMS, LMS, and Ops Tracker. Maintain accurate cohort and student records.

Document & Data Management: Ensure all training-related documents (e.g., registration forms, funding approvals) are properly updated, stored, and audit-ready.

Client Communication: Send registration acknowledgement emails and assist participants with basic administrative queries.

Post-Training Administration: Check payment status and issue training certificates upon course completion and payment verification.

Cross-Functional Support: Work closely with Sales Admin, Trainers, and internal teams to ensure smooth training operations and provide ad-hoc support during busy periods.

Qualifications/Qualifikationen

Minimum Diploma in Business Administration, Education, or a related field

1 2 years of experience in training or education operations preferred

Proficient in Microsoft Office and digital systems (e.g., LMS, TMS)

Strong attention to detail and ability to work independently

Good communication and organizational skills

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