Account Delivery Manager
Neurons Lab
Date: 8 hours ago
City: Remote
Contract type: Full time
Remote
Objective
To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.
Responsibilities
Business Development & Account Growth
To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.
Responsibilities
Business Development & Account Growth
- Account Strategy Development
- Create and maintain comprehensive Account Development Plans for the assigned portfolio
- Conduct quarterly strategic account reviews with stakeholders
- Map decision-maker influence and develop multi-threading strategies
- Expansion Revenue Generation
- Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter
- Identify cross-sell and upsell opportunities through systematic client engagement
- Execute a consultative selling approach focused on business outcomes
- Own expansion pipeline from identification through closed-won
- Stakeholder Relationship Management
- Build and maintain executive-level relationships (C-suite and VP level)
- Conduct monthly business reviews demonstrating ROI and value realization
- Position as strategic AI transformation advisor, not just delivery vendor
- Manage stakeholder expectations and nurture long-term partnerships
- Market Intelligence & Competitive Positioning
- Monitor client industry trends and emerging AI opportunities
- Gather competitive intelligence and market feedback
- Provide insights to product development and business strategy teams
- End-to-End Project Leadership
- Own complete project lifecycle from initiation through successful closure
- Ensure delivery of committed business outcomes, not just technical deliverables
- Manage project scope, timeline, budget, and quality standards
- Lead cross-functional teams, including AI engineers and solution architects
- Client Experience Management
- Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
- Ensure a premium client experience at every touchpoint
- Proactively address issues and implement corrective actions
- Build trust through transparent communication and reliable delivery
- Risk Management & Issue Resolution
- Identify and mitigate project risks before they impact delivery
- Escalate critical issues with a clear problem definition and proposed solutions
- Maintain risk registers and implement mitigation strategies
- Conduct lessons learned sessions and drive continuous improvement
- Value Demonstration & ROI Measurement
- Implement OKRs, DoD, and measurable success criteria for every project
- Track and report business impact throughout the project lifecycle
- Create compelling success stories and case studies
- Prepare ROI calculations and business value presentations
- Project Team Coordination
- Allocate and coordinate AI engineers, architects, and specialists
- Conduct regular team meetings and sprint planning sessions
- Monitor team performance and provide feedback for improvement
- Ensure knowledge sharing and cross-training within project teams
- Talent Development & Mentoring
- Conduct bi-weekly 1:1 meetings with team members
- Support professional development and skill-building initiatives
- Provide performance feedback and career guidance
- Resource Optimization
- Optimize resource allocation across the project portfolio
- Coordinate with other ADMs for resource sharing and load balancing
- Monitor utilization rates and productivity metrics
- Plan resource requirements for upcoming projects and expansions
- Cross-Functional Alignment
- Collaborate with the AI Engineering team for technical solution design
- Work with Business Development for pipeline development and deal closure
- Partner with the Operations team for contract management and legal documentation
- Align with CTO, CDO, and CEO on strategic account priorities
- Process Innovation & Documentation
- Maintain accurate project documentation and account records
- Contribute to delivery methodology improvements and best practices
- Share learnings and insights with the broader delivery team
- Participate in process optimization initiatives
- Knowledge Management
- Document project outcomes, lessons learned, and best practices
- Create and maintain technical documentation for client handovers
- Build reusable assets and accelerators for future projects
- Contribute to Neurons Lab's intellectual property and thought leadership
- Leadership - Ability to lead cross-functional teams and drive results
- Communication - Exceptional verbal and written communication skills
- Risk Management - Proactive identification and mitigation of project risks
- Fast Decision Making - Rapid response to changing client needs and market conditions
- Ownership - Complete accountability for account outcomes and client success
- Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
- Innovative Thinking - Continuously identify AI transformation opportunities
- AI/ML Awareness - Strong understanding of AI technologies and business applications
- Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
- Advanced English - Fluent communication with global clients and stakeholders
- Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements
- Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery
- Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities
- AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact
- Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges
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