Admin Assistant (APAC)

The Fragomen office in Malaysia is seeking an Admin Assistant (APAC). This role will work under Shared Services Operations setting and is primarily responsible for providing administrative support to legal and immigration teams across multiple jurisdictions within the Asia Pacific region.

Responsibilities

• Well versed with the end-to-end of the APAC Immigration process flow from reviewing documentation right up to approval and communication to Clients.
• Draft immigration application in accordance to the documentations received from Client in respective regions immigration portal and accordance to the agreed timeliness.
• Maintain Clients information in Fragomen’s databased with high level of data accuracy and confidentiality.
• Save and upload case related documents and government’s decision onto Fragomen’s database.
• Constant engagement with internal stakeholders in ensuring Client’s immigration needs are managed with utmost importance.
• Technically savvy on the end-to-end operational workflow and act as the subject matter expert of the function / department.
• Problem situations are proactively identified, resolved and escalated to give maximum Client’s experience.
• Delivers high quality work product in a timely fashion. Can effectively manage time relative to individual, Firm and Client’s needs.
• Ensure effective workflow management in order to meet agreed timeliness and quality levels, checking and maintaining effective resource utilisation at all times.
• Ensure all operational related work are completed in accordance with the established procedures and standards.
• Work well independently and complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
• Effectively collaborates in a team setting and promotes teamwork. Dependable, Open and Connected.

Requirements

• Has minimum 1 to 2 year’s experience in executing / processing Corporate Immigration related activities and exposure in Shared Services Operations environment.
• Possesses personable, interpersonal skills to communicate effectively at all levels in person, by phone, VC and by email.
• Demonstrates the ability and flexibility to prioritise and balance competing demands and meet deadlines in a fast-paced, high volume professional services environment.
• Proactively takes responsibility for all delegated work and follows through to completion.
• Demonstrates highest accuracy and attention to detail in all work produced.
• Demonstrates advanced technology skills, including Microsoft office, ticketing and time tracking systems.
• Demonstrates ability to work harmoniously with all stakeholders.
• Demonstrates commitment to excellence in the workplace.
• Role-models workplace behaviour that is consistent with the firm’s Mission, Core Values and Strategic Objectives.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don’t forget to include your CV and cover letter.