Admin Cum Customer Service Executive

SNS Network


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • Performing inspections, preparing reports, manage warranty claim of IT devices and etc to ensure highest quality of work and all Service Level Agreement are meet.
  • To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
  • To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution.
  • Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
  • Striving to achieve and maintain overall performance adhering to SLA.
  • To undertake any ad-hoc assignments as and when required.

Job Requirements

  • Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
  • Fresh graduates are welcome to apply.
  • Possess basic IT knowledge will be added advantage.
  • Organized, strong communication and excellent time management skills.
  • High level of conceptual, analytical and problem solving skills.
  • Positive attitude, self-motivated and customer service orientation.
  • Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

Working Hours: Monday to Friday, 8.30am to 6.30pm

Job Benefits

  • Employee Shares Option Scheme (ESOS)
  • KPI Rewards
  • EPF, SOCSO & EIS
  • Overtime Claim
  • Annual Leave/ Medical Leave/ Wedding Leave, etc
  • Medical Claim
  • Staff Purchase Scheme
  • Product Training: Apple/ Intel/ Microsoft/ APC, etc
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review - Twice per year

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