Admin & Customer Service Representative (Mandarin Speaker)
PeopleLAKE Group
Date: 8 hours ago
City: Petaling Jaya
Contract type: Full time
About The Company
The company is a multi-regional company that specializes in software development and advanced technology solutions.
Position: Customer Service Representative – Mandarin Speaker (Salary up to RM3,500)
Responsibilities
The company is a multi-regional company that specializes in software development and advanced technology solutions.
Position: Customer Service Representative – Mandarin Speaker (Salary up to RM3,500)
Responsibilities
- Support both front and back office operations
- Keep track of received data and source documents
- Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc.
- Sort and prepares documents for imaging
- Correct captured data accurately in a pre-determined data entry system
- Manage processed and unprocessed documents
- Maintain an effective and efficient records management system
- Generate reports and responds to inquiries related to entered data upon request
- Process various forms
- Protect customer information
- Maintain operations by following policies and procedures
- Perform other duties as assigned by Team Leader and Supervisors.
- Provide and maintain the high standard of customer service to program members.
- Ensure that member enquiries are responded to and actioned promptly
- Responsible for actioning redemption requests via the system and managing member information through the member database
- Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames
- Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures
- Resolve difficult customer issues that arise or escalate complaints to the Team Leader
- Coach and educate Members on the value-add products, such as overall benefits of the program
- Complete general administration tasks and follow-up on customer enquiries
- Attend informational program overviews as required
- Maintain compliance of monitoring guidelines
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