Admin Executive - Operation Efficiency & Improvement

Main Role :

• Documenting Operational Procedure in SOPs, WI and Flow Charts.
• Reviewing, interpreting & analyzing the current system & protocols.
• Evaluating & recommending proper segregation of duties & controls.
• Initiate and revise SOPs, WI and Flowcharts and ensure documents are reviewed periodically to meet compliance expectations.

Reporting Line :

Reporting to Senior Manager, Business Process Management & Operational Efficiency Improvement. Dotted line reporting to Head of ATM, CIT & Cash Management Support & Services.

Job Description :

• Assist with planning, preliminary review, data gathering to understand operations and analyze risk for department/unit that requires review of processes and procedures/ procedures walkthrough test as per Annual Plan.
• Assist documenting and writing of Standard procedures within the stipulated time frame and forward for review.
• Update and maintain the working papers, charts, flows and other templates.
• Conduct fieldwork/walkthrough assignments to review and understand the process for the purpose of Standard procedure writing.
• Draft the Standard procedure in accordance with the process agreed with stakeholders.
• Distributing finalized SOPs and ensure the safe-keeping of all manuals/SOPs (master copy & acknowledgment from Operation/Branch Managers).
• Liaise with process owners on SOP preparation/ review.
• Engage with stakeholders to review and finalize the changes in the procedure before sign off.
• Perform follow-up/validation exercise.
• Participate in special projects/ ad-hoc assigned.
• Ad hoc tasks : To render assistance if needed/ new project for ATM, CIT & cash management support service