After-Sales Administrator

Job Title: Aftersales Administrator

Job Overview:

We are seeking a detail-oriented and customer-focused Aftersales Administrator to join our team. The ideal candidate will be responsible for providing administrative support to the aftersales and service department, ensuring smooth and efficient operations, and contributing to overall customer satisfaction.

Responsibilities:

1. Customer Support:

Respond to customer inquiries, concerns, and requests in a timely and professional manner.

Coordinate with the service team to address and resolve customer issues effectively.

2. Order Processing:

Process aftersales orders, including replacements, returns, and repairs.

Ensure accurate and timely entry of data into the system.

3. Documentation:

Maintain accurate and organized records of aftersales transactions, customer interactions, and service activities.

Prepare and process relevant documentation, such as invoices, receipts, and service reports.

4. Communication:

Communicate with customers to provide updates on the status of their aftersales requests.

Collaborate with internal teams, including sales and service, to facilitate smooth communication and information flow.

5. Inventory Management:

Assist in monitoring and managing aftersales inventory levels.

Coordinate with the procurement team to ensure the availability of necessary spare parts.

6. Reporting:

Generate regular reports on aftersales activities, including key performance indicators and customer feedback.

Qualifications:

- High school diploma or equivalent; additional education or certification in business administration or a related field is a plus.

- Proven experience in administrative roles, preferably in aftersales, customer service, or a related field.

- Strong organizational and multitasking skills with attention to detail.

- Excellent communication and interpersonal skills.

- Proficient in using office software.

- Ability to work collaboratively in a team and adapt to a fast-paced environment.

- Possess own transport or valid driving license.

How to Apply:

Interested candidates are invited to submit their resume and expected salary to [email protected].