Analyst, Transaction Banking Department (Client Implementation)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsibilities:

Customer

• To build excellent relationships with key customers by delivering a high quality of service and technical support.
• To develop and maintain strong stakeholder management with key internal and external stakeholders.
• To work in partnership with colleagues across functional departments to support the implementation of regional projects at the bank wide level.
• To work in partnership with Regional Office or Head Office to seek guidance on complex system issues.
• To work in partnership with the IT departments of the bank to ensure regular system updates are completed to deliver a high quality of service.
• To work in partnership with the customer onsite, when required to support with complex technical issues.
• To work in partnership with relevant stakeholders to resolve any complex hardware and software issues as well as recommend solutions.

Other/Control

• Investigate technical issues and provide support to resolve in a timely manner to meet customer requirements.
• Provide timely and sound technical guidance to customers on system issues.
• Monitor issues and prepare recommendations on system incidents to mitigate risk in the future and submit for review.
• Support projects within the department to ensure they are delivered within the bank’s scope, on time and within budget.
• Prepare reports including but not limited to sales, technical issues and business development activities.
• Manage the risk profile of the department's by supporting testing of the systems and processes to minimize operational failure and impact to customers.
• Support in managing the risk profile for the department and ensure compliance to the policies / guidelines of the bank.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations

Requirements:

• Applicant must have a recognized Degree or its equivalent from a recognized university/higher learning institution with minimum 5 years of relevant experience in banking.
• Good knowledge of transaction banking systems and products. Deep understanding of industry trends, products, relevant laws and regulations.
• Good communication skills with the ability to influence others.
• Strong stakeholder management skills to collaborate with other departments.
• Strong knowledge of online banking software and hardware system.
• Ability to work effectively and collaboratively as a team.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.