APAC CRM Specialist

Azelis brings Innovation Through Formulation by developing safer, healthier, cleaner solutions to the market. How? Azelis is a multi-billion-euro global innovative solution provider for speciality chemicals & food ingredients distribution with global presence.

We currently employ more than 4,000 talented individuals in 65 countries with offices across EMEA, APAC, and the Americas.

That’s more than 4,000 professionals. 4,000 problem solvers and 4,000 go-getters.

People are our key assets — that’s what we believe in. We embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. With a team that’s united in passion, vision, and values, we believe that we can work together in order to achieve everything we set our minds to. The chemical industry is ripe for disruption, and we are looking for like-minded enthusiastic, and innovative people who are thirsty for a challenge to join us in making a difference.

APAC CRM Specialist

Mission of the role

Our ideal candidate loves working with people and using the Microsoft Dynamics 365 CRM ecosystem to drive commercial excellence. As a APAC CRM Specialist, you are part of the next generation of “digital natives” at Azelis. You will serve as a critical part of the Commercial Excellence team for Azelis in the APAC region, helping us to promote and train Azelis users on our Microsoft Dynamics 365 environment. Your key activities will be a combination of functional analysis, assisting with PMI activities (post-merger integrations) in APAC, data quality and migrations, engaging, training, and upskilling our vibrant key-user community. Additionally, you will assist with the change management and deployment of new tools and features, optimising pages/forms, and setting up views & dashboards. As part of the Commercial Excellence team, you will help drive understanding in the business with respect to digital platforms and recommend improvements that help Azelis build a digital environment to meet and exceed the current and future needs.

Organisational Positioning

The APAC CRM Specialist will report to the APAC Senior IT Manager and will report functionally to the Group CRM Manager in the Global Commercial Excellence team.

You will be a part of the wider Azelis Information Technology Team. You will also participate in Azelis digital project initiatives especially in the areas of customer and principal excellence to ensure awareness and successful adoption of Azelis digital products in the region.

The role will be based in Kuala Lumpur, Malaysia.

Main Accountabilities

The APAC CRM Specialist ensures the following accountabilities:

• Provide functional analysis and solutions for the D365 CRM system
• Fit-gap analysis for newly acquired companies, guiding them through the merger process and assisting the corporate team on the changes with a global mindset
• Setting up / managing APAC users in the system from license assignment to granting security roles
• As the functional expert for D365, understand the various components and systems in use and support the business to achieve best practice using D365
• Deliver business training and create/maintain functional training materials on Azelis D365 CRM
• Work with business on identifying and improving data quality and ease-of-use of the CRM system
• Create and manage user stories & bugs in DevOps to have full transparency with the other CRM colleagues
• Help build and engage the Azelis D365 Champion user community
• Regularly review first- and second-line support quality, identifying and addressing areas for improvement by upskilling the team and assist the service desk in solving functional tickets
• Deliver insight and improvement suggestions on user needs for Azelis digital products and support the team in prioritizing requested enhancements and keep the stakeholders well informed
• You are an ambassador of Azelis digital products. Engage with Azelis business in APAC to raise Azelis overall digital capabilities
  
  

The Ideal Candidate

Skills

We are looking for a proactive personality that is eager to work in an international, rapidly changing and challenging environment. You aspire to grow even more as a CRM expert, who takes pride and joy in improving the CRM system with increased user adoption as a result. With the following experience, educational background and interpersonal skills:

• Minimum 3 years of working experience with Microsoft Dynamics 365 CRM
• Fluent in spoken and written English is a must
• Proven track record of user training and improving user adoption
• Functional analysis/consultant experience
• Prior Fit-gap analysis experience is a plus
• Excellent communication, interpersonal and presentation skills
• Outstanding organizational and time-management skills
• Knowledge in Agile working methodologies
• Experience in relatable software such as D365 F&O, Office365, Azure DevOps, Jira or Salesforce is a big plus
• Bachelor/master’s degree in information systems or similar through experience
  
  

The requirements of the job will develop and change due to the needs of the business and the employee will be expected to adapt to these changes. This list is not absolute, and the employee will be expected to carry out any tasks and duties for which he/she is trained.