AR Collection & Credit Risk Team Manager

The AR Collection & Credit Risk Team Manager is part of the Accounts Receivable (AR) team of the GBS APAC center of FrieslandCampina, and reports to the Head of AR. This role is managing a team of 10+ professionals, who are responsible for ensuring diligent credit risk management of customers as well as timely and accurate collection of customer payments. Besides seamless operational execution, in this role you also contribute to the APAC AR strategy, policies and procedures. The manager leads a team of cash application specialists, providing guidance, support, and development opportunities.

What we ask

• University degree in Accounting / Finance / Business.
• Minimum 6-8 years of relevant finance work experience (in at least one of AR/PTP/RTR), with minimum 2 years of leadership experience in a managerial position.
• Previous exposure to AR (preferably credit risk) is a strong advantage.
• Strong analytical skills, accurate and pro-active.
• Good communication skills, both written and verbal.
• Attitude of being hands-on ('can do'), business- and customer-oriented.
• Knowledge and experience in IT systems (SAP), with drive to automate IT processes.
• Responsibility for your work and continuously looking for new opportunities to make a change.

What we offer

• Unique company culture of Dutch heritage and international presence
• Competitive bonus scheme, flexible working hours, and the ability to work from home.
• Diverse training and mentoring programs to help you grow on your own professional journey
• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
• A friendly and informal working environment
• Autonomy and trust to create longer term impact that helps bring better nutrition to the world

Vacancy description

Operational management

• Execution and management of a range of day-to-day Accounts Receivable transactions, in line with corporate policies, guidelines and SLAs with Opco.
• Making proposals to amend the credit or collection policy.
• Implementation of policies regarding credit derivatives and collection policies.
• Assessment of credit limits on a continuous basis and advising on payment conditions.
• Preparation and advise the financial auditor on bad debts, provisions and write-off.
• Preparation of analysis on new customers (KYC) regarding risk profile based on external and internal information, creditworthiness, risk rating, payment behavior etc.
• Proactively advise Opco’s on customer risk assessment and credit limits.
• Advice Opco’s in customer financing (e.g. trade terms, incoterms, supply chain Financing).
• Review collection analysis and ensure open items are being actioned accordingly.
• Ensure there is a proper customer segmentation for a collection call activity.
• Maintaining documentation in accordance with local legislation and company policies.
• Execution of tasks as per the internal control framework.

Team Management

• Lead, mentor, and manage the CCR team to ensure high performance and accountability.
• Conduct performance evaluations and provide regular feedback and coaching.
• Foster a positive, collaborative team, promoting professional growth and development.
• Ensure that standard operational procedures (SOPs) are up to date and implemented.

Process Optimization

• Identify opportunities for process improvements, automation, and system enhancements to increase efficiency.
• Implement best practices (e.g. SAP RM), working with cross-functional teams as necessary.
• Contribute to 1 WoW globally within RFC’s AR function regarding collection and credit risk.

Reporting & Analysis

• Prepare and review key performance metrics (KPIs, OPI).
• Analyze trends, identify areas for improvement, and provide recommendations to leadership.
• Produce monthly and ad-hoc reports for senior management.

Collaboration & Stakeholder Management

• Work closely with internal teams, including Cash Application, Trade Spend, and OPCO Finance, Customer Service, Sales team to ensure smooth AR operations.
• Handle escalations by business partners, following escalation-matrix.
• Serve as the primary contact for external and internal audit requirements related to collection and credit risk matters.
• Ensure service delivery meets defined objectives in service level agreement and KPIs for process efficiency, effectiveness and quality control.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.