Area Manager

Don’t miss your chance to be part of EssilorLuxottica, an innovative and inspiring company that continues to break new ground in the world of eyecare and eyewear, as a Area Manager in our Malaysia Retail region.

As an Area Manager you are responsible for driving sales/business performance and business growth. You will develop a network of contacts to research new market opportunities, oversee new stores opening, make sales projections and forecast revenue in line with projected income. You will ensure all KPI targets and profit objectives are delivered across an area of retail stores. You will work with Store Managers to develop a strategic plan in line with regional objectives, provide effective leadership, development and performance management across the area. You will strive to provide exceptional customer service by leading and creating an inspired selling culture within all stores, as well as ensuring high store standards are consistently met.

*Please note that this position will be covering the entire Malaysia.

Responsibilities

• To maximize area performance; increase sales, improve margins and reduce costs
• Keep ahead of trends and effectively monitor competitor activity to maintain a leading edge.
• Improve operations and procedures to ensure the customer receives an memorable experience
• To adhere to all retail legislation and make procedural recommendations.
• To plan and oversee new market opportunities.
• To effectively manage new store openings and closures
• Create a high performing culture through effective people management and clear succession plans
• Create team engagement through providing inspirational leadership and clear channels of communication
• Ensure that high quality staff are recruited, retained and developed in line with area succession plans
• Lead, motivate and develop store management teams ensuring that managers strive to exceed existing performance standards
• Network effectively with internal and external stakeholders
• Continuously drive the process standardization and approach efficiency in order to manage store opening and market penetration in a consistent approach.
• This is not an exhaustive list of duties, and you may be requested to perform any other duties deemed reasonable by your line manager.

Knowledge and skills

• Excellent customer service skills
• Excellent communication and listening skills
• Time Management skills
• Persuading & influencing skills
• Coaching & development skills
• Performance Management skills
• Leadership skills
• Highly commercial
• Able to network effectively
• Results driven
• Forward thinking - the ability "to think outside of the box"

Education & Experience

• 5+ years retail management experience managing multi-site operations.