Area Manager Retail Operations

DKSH

Date: 1 week ago

City: Petaling Jaya

Contract type: Full time

Job Responsibilities
Sales

Drive sales generating activities to achieve sales target of the assigned outlets.
Ensure sales collection are in order and bank into company's account.

Operations Control

To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
To control all others operating costs i.e outlets expenses and outlet labour cost.
To perform monthly cash audit check for outlets.
Ensure outlet achieve good OEA results.

Inventory Management

Ensure compliance by outlets to all set procedures for stock management.
Proper stock accountability i.e. Stock count, ordering and usage.
Ensure stock count & wastage within control as per KPI.

Human Resources Management

Recruitment of outlet personnel
To monitor/control on outlet attrition rate.
Plan appropriate placement of staff
Provide necessary direction on manpower planning during peak season or when necessary
Ensure compliance to labor law when handling HR issues

Product & Service Quality

Ensure all the product are prepared according to SOP
Ensure outlet compliance to set hygiene standards to prepare safe foods
Plan and organize necessary training or activities to achieve service standards
Take corrective action to prevent recurrence of customer complaints

Marketing Activities

Ensure proper execution of advertising and promotion activities
Report the progress and effectiveness to the management
Improve and monitor customer service

KPI Monitoring

Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
Ensure KPI results are tracked and recorded

Others

To carry out any reasonable request made by management
To attend meeting or training session as required by management
Monitoring pest control and maintenance of the outlets
Set up new outlet and promotion counter

Leadership Responsibilities

Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

Minimum Diploma/Degree holder in business related studies or equivalent
Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
Excellent interpersonal skills and Strong analytical capabilities
Good written and verbal communication & presentation skills
Self-motivated and result oriented
Able to travel
Demonstrate fluency in English, both written and spoken
Demonstrate knowledge and understanding of the industry/market/customers

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