Area Manager, Retail (Sales)

Responsibilities

Shippers Acquisition & Business Development

• Research and analyze market trends to identify potential shippers and new sales opportunities.
• Implement targeted sales campaigns to acquire new shippers and grow market share.
• Build a pipeline of potential customers through networking, referrals, cold calling, and business development initiatives.
• Engage with key decision-makers, present solutions, and finalize agreements to secure new business.
• Develop trust-based relationships with new customers to ensure long-term business partnerships.

Customer Relationship Management (CRM) & Key Account Handling

• Work with Area Supervisors to manage relationships with high-value or strategic clients
• Ensure feedback from major customers is gathered and addressed to improve products/services
• Act as the primary contact for complex or high-level customer issues

Strategic Sales Leadership

• Develop and implement sales strategies and plans that align with overall company objectives.
• Set regional sales targets and ensure each store or territory is on track to meet or exceed these targets
• Monitor market trends, competitor activities, and customer needs to refine sales tactics

Financial & Budgetary Control

• Create and manage the sales budget for the region or cluster of stores
• Track and analyze financial performance, ensuring profitability targets are met or exceeded
• Identify areas for cost reduction or efficiency gains without compromising service quality

Oversight, Coordination, & Training of Store Operations

• Conduct regular reviews with Area Supervisors to assess store sales, operations, and key performance metrics
• Ensure stores have the necessary tools, manpower, and budget to meet sales and service targets
• Implement best practices across all stores to maintain brand consistency and service quality
• Organize training programs for Area Supervisors and store teams to improve selling techniques, customer service, and product knowledge
• Mentor Area Supervisors, helping them enhance their management skills and develop into stronger leaders
• Ensure store teams are proficient in using sales systems, CRM tools, and reporting platforms to enhance efficiency

Team Development & Leadership

• Provide leadership, guidance, and professional development opportunities to Area Supervisors
• Evaluate the performance of Area Supervisors, set developmental goals, and foster a high-performance culture
• Identify potential leaders within the team and groom them for future managerial roles
• Reporting & Communication with Senior Management
• Consolidate and present sales data, market insights, and operational challenges to senior leadership
• Provide data-driven suggestions for improving sales strategies, entering new markets, or refining operational processes
• Work with other departments (Marketing, Finance, Operations) to ensure alignment with overall business objectives

Requirements

• Minimum qualification of Diploma, with relevant industry experience.
• More than 2 years of experience working in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
• Proven success in being a team leader of a fully functional team.
• Hands-on work experience with a proven track record in reaching and exceeding goals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
• Effective verbal communication, with the ability to serve a wide range of customers.
• Possesses their own transportation.