Area Operations Engineer
Park Place Technologies
Date: 2 weeks ago
City: Shah Alam
Contract type: Full time

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Channel Partners and tickets while maintaining customer satisfaction and the health of the business.
Role And Responsibility
Role And Responsibility
- Responsible for the service flow/call for Channel Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders
- Responsible for processing service orders, end-to-end customer communication and coordination with Channel Partners
- Supervises Channel Partners every service order lifecycle
- Review tickets regarding customer’s expectation
- Creates Material Demand
- Check parts availability and engage procurement when needed
- Communicates with customers regarding timing of service delivery
- Coordinates with Channel Partners for site visit and arrange backline when needed
- Maintains good working relationship with Channel Partners
- Verifies service resolution and confirmation with customers
- Other duties as assigned
- One to three (1-3) years related customer interface experience
- Possess a polite and professional phone presence
- Demonstrates appropriate email etiquette and grammar usage
- Proficiency in navigating computers and computer programs
- Able to take direction well and improve work effort
- Must display strong team spirit and willingness to work with others
- Strong verbal and written communication skills
- Must be able to work in fast pace and “no idle time” environment
- Ability to work with minimal supervision,
- Productive with excellent time management skill set
- Able and willing to learn independently
- Reliable attendance
- Bachelor’s degree required.
- 5%
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