Area Operations Engineer

Park Place Technologies


Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Channel Partners and tickets while maintaining customer satisfaction and the health of the business.

Role And Responsibility

  • Responsible for the service flow/call for Channel Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders
  • Responsible for processing service orders, end-to-end customer communication and coordination with Channel Partners
  • Supervises Channel Partners every service order lifecycle
  • Review tickets regarding customer’s expectation
  • Creates Material Demand
  • Check parts availability and engage procurement when needed
  • Communicates with customers regarding timing of service delivery
  • Coordinates with Channel Partners for site visit and arrange backline when needed
  • Maintains good working relationship with Channel Partners
  • Verifies service resolution and confirmation with customers
  • Other duties as assigned


What We’re Looking For

  • One to three (1-3) years related customer interface experience
  • Possess a polite and professional phone presence
  • Demonstrates appropriate email etiquette and grammar usage
  • Proficiency in navigating computers and computer programs
  • Able to take direction well and improve work effort
  • Must display strong team spirit and willingness to work with others
  • Strong verbal and written communication skills
  • Must be able to work in fast pace and “no idle time” environment
  • Ability to work with minimal supervision,
  • Productive with excellent time management skill set
  • Able and willing to learn independently
  • Reliable attendance


Education

  • Bachelor’s degree required.


Travel

  • 5%

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