Assistant Client Solutions Manager

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Go through client requirements and collaborate with cross-functional teams to develop compelling proposals, ensuring timely and high-quality submissions.Conduct assessments and analyses to understand client challenges and recommend technology-driven solutions.Analyse and present relevant data in easy-to-understand format and effectively communicate insightful discoveries and recommendations.Collaborate with various teams in scoping AI solution requirements and propose an implementation plan.Stay current with industry trends and advancements in AI and CX, and update TDCX AI's pitch materials.Assist in preparing content and materials for industry events, online articles and other forums to promote TDCX AI's expertise and solutions.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.Strong understanding of AI technologies, including machine learning, natural language processing, and data analytics.Basic knowledge of business analytics tools such as spreadsheets, dashboards, pivots and formulas, graphs, and flow charts.Strong project management skills, with experience managing multiple projects simultaneously.Ability to work collaboratively with cross-functional teams and stakeholders at all levels.Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.