Assistant Manager (Customer Support)

Weike Gaming Technology (Malaysia) Sdn Bhd


Date: 20 hours ago
City: Kota Kinabalu
Contract type: Full time

  • To lead the support team on overall support operations which include commissioning, installation of before & after sales support of all machines, ETG and system for oversea and local market.
  • To be responsible in gathering customer feedback from the team and notify HQ (Sales and Support).
  • To be responsible in liaising with the customer for any technical inquiry and provide resolution if any.
  • To provides new sites on-site training to customers on game functionality and operation.
  • To provides devise conversion instructions for configuration comparisons or hardware upgrade/downgrade changes.
  • To provide technical assistance by fixing problems remotely using remote access.
  • Assist the sales account manager on liaison with customers on sales, marketing and/or promotional events or activities.

Job Specification:

  • Possess an Advanced Diploma in Engineering (Electrical/Electronic/Computer) or equivalent
  • Minimum of 5 years technical support experience in gaming industry.
  • Ability to lead and guide technicians for oversea or local assignment.
  • Computer literate with strong knowledge in computer hardware, software and networking will be an added advantage.
  • Knowledge and understanding of AC/DC fundamentals will be an added advantage.
  • Possess on transport and must be willing to travel.
  • Chinese speaker preferable.
  • Based at Sabah.

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