Assistant Manager, Merchant Data Analytics & Improvement

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are looking for a highly motivated and skilled Operations Solution Specialist to become a part of our Merchant Operations team. You have a solid background in audit, payments, and data governance. You will demand a proactive individual that can build and document efficient processes, as well as using SQL skills to effectively extract and manage data.

Get to Know the Role

• As the Assistant Manager for Merchant Payments & Governance, you will help support Grab's business activities within the realms of data and payments.
• You will encompass a variety of responsibilities, including financial reconciliation, discrepancy resolution, data governance, and process optimization.
• You will be reporting to the Manager, Merchant Core Operations, and based in Petaling Jaya, working onsite.
  
  

The Critical Tasks You Will Perform

• You will need to continuously monitor and assess the merchant payment and collection processes. Identify opportunities for improvement and implement solutions to ensure accurate payments and seamless transaction processing.
• You will utilize a variety of tools and dashboards to ensure seamless integration between merchant entry points and Grab systems. Focus on maintaining data accuracy and delivering a positive experience for merchants.
• You will need to suggest and develop automated processes wherever possible to enhance operational efficiency and streamline workflows.
  
  

Qualifications

What Essential Skills You Will Need

• You have 3 years of experience in operations or a similar role, demonstrating a proven ability to improve processes and enhance overall efficiency.
• Bachelor's Degree or higher in any field (preferably in business, finance, or actuarial science)
• You have proficiency in data analytics, with the ability to use tools such as Microsoft Excel, Power BI, SQL. You can develop, solve analytical problems, and identify irregularities in financial data.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.