Assistant Manager, Omnicommerce

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

At Grab, we are driving the next phase of growth by enhancing omnichannel commerce solutions such as Dine-Out Deals, Scan to Order (STO), Reservation, and many more exciting new products. This commercial role plays a crucial part in ensuring a seamless merchant experience across both online and offline touchpoints.

Get to Know the Role

You will report to the Manager, Omnicommerce Commercial and as a member of the GrabFood Commercial Malaysia team, you will oversee the Merchant Acquisition & Account Management Team, ensuring performance excellence and onboarding crucial merchants into omnicommerce solutions. You will also promote the use of products such as Dine-Out Deals, STO, and Reservations with high value partners. Your role involves collaboration with sales, marketing, and product teams to enhance merchant offerings, while focusing on operational efficiency to ensure seamless transitions for merchants adopting Grab’s solutions.

You will work in Petaling Jaya, work onsite and may require to travel to outer cities.

The Critical Tasks You Will Perform

The Omnichannel Commerce Assistant Manager Will Be Responsible For

• You will manage Merchant Acquisition & Account Management Team: Oversee the Merchant Acquisition & Account Management Team, ensuring performance achievement
• You will increase Product Adoption & Optimization: Driving the use of Dine-Out Deals, STO, Reservation
• You will acquire and manage high value partners: Focus on acquiring curial partners by securing strategic deals, facilitating their onboarding, increase growth and expansion
• You will focus on Data-Driven Growth Strategies: Using analytics to improve merchant acquisition and account management .
• You will build Inter-department Collaboration: Working with sales, marketing, and product teams to enhance merchant offerings by providing valuable feedback and ideas.
• You will manage data Management and Verification: Proficient in excel for consolidating data and using formulas to ensure data accuracy and integrity.
  
  

Qualifications

What Essential Skills You Will Need

• 5+ years of working experience in account management or sales background.
• Bachelor's degree or higher, or a related field, or equivalent practical experience
• Expertise in driving business growth and nurturing relationships with executive partners
• Experience with communication engagements and presentations, with the ability to engage and connect with partners across all levels
• Collaborative mindset, succeeding in a dynamic, changing and interconnected workplace
• Identify complex business challenges and develop data-driven solutions that align with organizational goals.
• Expertise to inform and guide strategic decisions based on data-driven insights
• Experience in team management is valued
• Project management expertise to concurrently balance tasks and deadlines without compromising quality
• Experience achieving quarterly targets
• Proficiency in English and Bahasa Malaysia (Knowledge of Mandarin or other languages is a bonus!)
• Proficiency in using excel formulas for data consolidation and validation to ensure accuracy and reliability
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.