Assistant Manager, Partnership Training

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsible for designing, developing, and delivering training programs to enhance bank sellers skills and knowledge within an organization, by identifying training needs, creating learning materials, facilitating training sessions, and evaluating the effectiveness of programs to support bank sellers growth and company success; essentially acting as a "teacher" within the corporate environment to ensure bank sellers are equipped with the necessary skills to perform their roles effectively.

Key Responsibilities

• Needs Assessment:
  
  
  

Conduct training needs analysis through surveys, interviews, and consultations with managers to identify skill gaps and training priorities.

• Curriculum Development:
  
  
  

Design and develop comprehensive training programs, including course outlines, learning objectives, and instructional materials (handouts, presentations, videos).

• Training Delivery:
  
  
  

Facilitate training sessions using various methodologies like lectures, workshops, simulations, and e-learning platforms to engage learners.

• Onboarding Training:
  
  
  

Develop and deliver onboarding programs for new bank sellers to familiarize them with company culture, policies, and procedures.

• Performance Evaluation:
  
  
  

Track training outcomes through assessments, quizzes, and post-training evaluations to measure the effectiveness of programs and identify areas for improvement.

• Content Management:
  
  
  

Maintain and update training materials to reflect changes in policies, procedures, and industry standards.

• Collaboration:
  
  
  

Work closely with different departments to align training initiatives with organizational goals and business needs.

Required Skills

• Excellent Communication Skills:
  
  
  

Ability to clearly present information, facilitate discussions, and adapt communication style to different audiences.

• Instructional Design:
  
  
  

Understanding of adult learning principles and the ability to create engaging and effective training content.

• Project Management:
  
  
  

Manage training projects from planning to implementation, including timelines, budgets, and resource allocation.

• Presentation Skills:
  
  
  

Confidence in delivering presentations to groups of varying sizes.

• Analytical Skills:
  
  
  

Analyze training data to identify trends and make informed decisions about program improvements.

Work Environment

• Office setting with potential travel to different locations for training delivery.
• May involve working with diverse teams across various departments within an organization.
  
  
  

Relevant Education And Experience

• Bachelor's degree in Human Resources, Education, Business Administration, or any related field to insurance or takaful industry.
• Experience in designing and delivering training programs, preferably in a corporate setting.
• Certification in training and development (e.g., Certified Professional in Training and Development – CPTD, Shariah Registered Financial Planner (SRFP) or Registered Financial Planner (RFP) may be beneficial
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.