Assistant Manager @ Pinstay

We're Hiring Assistant Manager !

Are you ready to take the next step in your career? Join our team and be part of the largest short-term stay business in Kota Kinabalu!

Key Responsibilities

• Monitor OTA reviews and ensure timely replies.
• Oversee daily check-in/check-out rates and ensure deposits are accurately managed.
• Conduct weekly meetings with front office and housekeeping teams.
• Perform unit inspections and address any issues.
• Monitor staff performance and ensure team efficiency.
• Handle urgent cases with guests or staff when required. Availability to respond immediately to emergencies, both on weekends and weekdays after hours, is critical.
• Assist with achieving offline sales targets and ensuring pricing accuracy.
• Prepare monthly reports, including sales, forecasts, reviews, and staff evaluations.

Requirements:

• Mature and professional demeanor: Ability to remain calm and handle emergencies with tact and efficiency.
• Strong interpersonal skills: Able to communicate effectively with a diverse team and guests, resolve conflicts diplomatically, and foster a positive work environment.
• Quick and dependable emergency response: Must be available during off-hours, including evenings and weekends, to address urgent situations.
• Familiarity with OTA platforms (Agoda, Booking.com, etc.) is a plus.
• Excellent organizational skills and attention to detail.
• Proficiency in using spreadsheets and preparing reports.

Why Join Us?

• Work with an experienced team in a growing company.
• Opportunities for career growth and development.
• Competitive salary based on your skills and experience.

We’re looking for someone dependable, proactive, and ready to tackle challenges anytime. If you’re someone who is always ready to respond, we’d love to hear from you!