Assistant Manager – Shipping

Job Description

• Vessel Operations
• Ensure timely, accurate and effective management of services & supplies to the vessels as required by vessels/owners.
• Coordinate effectively with port operations staff to ensure a smooth delivery of services and handling of vessel operations.
• Communicate with principals effectively, providing timely and accurate reports to assist in future voyage planning.
• Documentation & Compliance
• Review shipping documents, including bills of lading, manifests, and customs declarations.
• Stay updated on international trade regulations / sanctions and ensure strict compliance and guide the operating team.
• Coordinate with the Operations team to input port call data into GAC Ship and GAC Agent promptly and accurately, ensuring real-time updates
• Serve as a role model in upholding GAC Code of ethics and GAC Sprit as it is in the best interest of the company and GAC Group
• Invoicing/Collection
• Overall supervision of PDA/ FDA preparation and submission to meet KPI standards.
• Ensure timely invoicing and follow-up on due payments in accordance with agreed payment terms
• Coordinate with internal finance and operations teams to reconcile accounts and resolve discrepancies
• Escalate unresolved payment issues to relevant departments or management for further action
• Ensure compliance with company policies and financial regulations in all collection activities.
• Systems & Training
• Serve as the primary contact for channelling feedback to IT, prioritizing feedback that adds business value and can increase revenue, while educating users on unsuitable requests.
• Participate in testing new features.
• Ensure smooth rollouts/releases and successful user adoption of new features.
• Communicate risks and challenges in your area with your IT Managers and collaborate on implementing mitigations.
• Ensure employees in your area are fully trained and proficient in using the application.
• Increase the application's utilization in day-to-day operations.
• Support the Digital Product Manager in creating modern, accessible training materials.
• Customer relations & Emergency response
• Act as a liaison between the shipping company and clients to address inquiries, provide updates, and resolve issues.
• Ensure Immediate attendance and updating to concerned parties on matters related to Emergency situation.
• Ensure a high level of customer satisfaction by delivering exceptional service and maintaining strong relationships with clients.
  
  

Physical Functions: Desk bound, attendance in Port & vessels as needed.

Environmental Demands: Office & Ports, external supply bases/ storage yards and authority offices.

Work Schedule Conditions: Flexible Working Hours and After office hours are expected due to the nature of jobs.

Equipment / Software Used: Office 365, GAC Agent and other 3rd party software’s using by Customers or Port / Custom authorities.

Job Requirements

Main Location: Labuan

Educational Qualification: As a minimum education -Higher secondary school.

Professional Qualification: Certification in field of shipping from any competent authority and driving license useful

Specialist Knowledge: Good Work ethics to comply with policies and procedures of the company, should have cultural awareness for working with people from various cultures and backgrounds

Communication / Language: Good English communication skills – Both written and spoken

Computer Aptitude: Proficient knowledge of computers, especially in Office 365 - Excel & Outlook

Detailed Experience Levels: At least 2-3 years of experience in shipping operations / agency services