Assistant Operation Manager
EnergyHub(M) Sdn Bhd
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Job Scope
- Oversee the daily operations of the service & operation department, ensuring quality, efficiency, and timely delivery to customers.
- Manage a team of technicians and admins. Providing guidance, training, and performance evaluations to optimize team performance.
- Monitor service quality and customer satisfaction, implementing corrective actions and process improvements as needed.
- Serve as a point of contact for escalated customer inquiries or complaints, resolving issues promptly and ensuring a positive customer experience.
- Develop and maintain strong relationships with customers, understanding their needs and proactively addressing any concerns or requirements.
- Analyse service and operation data with key performance indicators to identify trends, make data-driven decisions, and implement strategies for improvement.
- Allocate resources effectively, including personnel, equipment, and budget, to optimize service delivery and meet organizational goals.
- Collaborate with other departments, such as sales and procurement, to achieve overall business objectives and enhance customer satisfaction.
- Develop and implement service and operation policies, procedures, and best practices to ensure consistency and quality in goods & services.
- Prepare regular reports and presentations on performance, highlighting achievements, challenges, and recommendations for improvement to management.
- Diploma or degree in Electronic and Electrical Engineering
- At least 3 years related working experience
- Able to write and speak in English, Bahasa Malaysia and Mandarin will be added advantage
- Computer knowledge
- Good management and coordination job
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