Assistant Store Manager

KEY RESPONSIBILITIES

• Effective resource planning for customer service at Babyshop Mayang Mall
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

PEOPLE MANAGEMENT

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 3-5 year(s) of managerial experience in the related field is required for this position.
• Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.
• Strong driver and results driven.
• Excellent time management, multi-tasking and leadership skills.
• Good communication and inter-personal skills.

Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.