Associate Engineer
Singtel
Date: 20 hours ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.
Make An Impact By
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.
Make An Impact By
- Contact customer on key updates, change and milestone
- Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
- Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
- Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
- Explain and manage customer expectation on the installation and maintenance related issue and experience
- Coordinate, follow up and liaise with building management on their permit / approval / requirement for our in-building work and activities
- To escalate any issues which cannot be completed within agreed procedures
- Any ad-hoc task assigned by Team Leader or superior
- Diploma or Degree graduate in Business Studies/Administration.
- Minimum 1 year working experience in servicing industry
- Good interpersonal and communication skill
- Customer oriented which places meeting the customers’ need as top priority
- Ability to perform in a fast-paced environment & work well under pressure.
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Finance Manager
Singtel,
Malacca
20 hours ago
Be a part of something BIG!The Senior Finance Manager oversees financial operations (accounting and procurement), providing strategic guidance, and ensuring compliance within an organization. Your core responsible is to manage teams, develop financial strategies, and contribute to the overall financial health and success of the company. The management on financial budgetting, forecasting taxation, cash flow are secondary priority.Make an Impact...
Team Leader- SME
Singtel,
Malacca
1 week ago
Be a part of something BIG!As a Team Leader, you are responsible to manage a group of junior Customer Care Officer in providing excellent customer service to our business client. One of your major focus will be providing leadership that encourages and enables team member to exceed customer expectations on a continuous basis and achieve deaprtmental goals.Make An Impact ByProvide...
Specialist Talent Acquisition Services
Infineon Technologies,
Malacca
1 week ago
Responsible for end to end management of internal customers (managers/employees/HR) enquiries via phone and/or email in an effective, discrete, professional manner and respecting data privacy constraints.Job DescriptionIn your new role you will:Service Delivery and Operational Excellence:Schedule and Co-ordinate Interview collaboratively with Hiring Manager.Booking of interview rooms and parking lot.Inform candidate the interview appointment, documents required for interview and job description.Update...
